(Last updated 30 December 2009)
| Article 1 | Definitions | Article 10 | Refunds |
| Article 2 | Applicability | Article 11 | Conduct on Board Aircraft |
| Article 3 | Tickets | Article 12 | Arrangement of Additional Services |
| Article 4 | General | Article 13 | Administrative Formalities |
| Article 5 | Reservations | Article 14 | Successive Carriers |
| Article 6 | Check-in/Boarding | Article 15 | Our Liability in Relation to Passengers |
| Article 7 | Refusal of Carriage and Special Assistance | Article 16 | Time Limitation on Claims and Actions |
| Article 8 | Baggage | Article 17 | Consumer Guarantees Act (NZ) |
| Article 9 | Schedules and Cancellation of Flights | Article 18 | No Modification or Waiver |
Copyright © 2011 Air New Zealand Ltd.