Depending on what aircraft you fly on, you are able to use different portable electronic devices (PEDs) at different phases of your flight. Please see the equipment you can use on which aircraft and at which time below.

Cellular and Wi-fi transmitting capability must be turned off and Flight or Airplane Mode selected. This mode enables the basic functions to be used inflight while disabling the transmitting function. At no point during flight will you be permitted to make or receive phone calls or SMS texts, send or receive emails, or use the Internet.

Once you have enabled flight mode, you may use Bluetooth on our flights.

Certain PEDs are prohibited in all phases of flight on all aircraft type due to interference to aircraft navigation systems. These are specified below.

Devices approved for use at any time

Devices not approved for use at any time

Device use on A320, B777, B787-9, ATR-72, B1900D & Q300 aircraft

Device use on B767 aircraft

Items requiring prior approval

PC power operation

Device use at the airport

Devices approved for use at any time

The following Portable Electronic Devices may be used on the aircraft at any time:

  • Portable voice recorders (hand held units powered by dry cell batteries)
  • Hearing aids
  • Pacemakers
  • Electric shavers
  • Watches
  • Hand held calculators without printer
  • Air New Zealand issued noise cancelling headsets
  • Other noise cancelling headsets (not plugged into a power source or turned OFF if battery powered)
  • Bluetooth functionality in or as part of common lightweight, handheld PEDs.

Devices not approved for use at any time

  • Satellite receivers such as: XM®/Sirius® Radio
  • TV sets
  • AM/FM radio receivers
  • Electronic cigarettes (includes charging)
  • VHF scanner receivers
  • Radio transmitters: CB, Ham radio
  • Remote controlled toys
  • Any device requiring use of an aircraft service electrical outlet (excluding MEDA approved equipment)
  • GPS systems
  • Samsung Galaxy Note 7 is not to be carried, either on your person, in carry-on or checked in luggage on board any Air New Zealand aircraft

Device use on A320, B777, B787-9, ATR-72, B1900D and Q300 aircraft

Customers travelling on services operated by A320, B777, B787-9, ATR-72, B1900D and Q300 aircraft may use lightweight, handheld Portable Electronic Devices (PEDs) in Flight Mode for all phases of the flight, unless the crew instructs otherwise. PEDs must be lightweight and handheld (1 kg or under) and able to be secured e.g. held in hand, secured in your pocket or placed in the seat pocket during take-off and landing.

Accepted lightweight handheld devices include

  • Mobile phones/Smart phones
  • Tablet devices
  • Audio players (CD, MP3, iPods)
  • Electronic Books
  • Cameras
  • Handheld electronic games/toys (without remote control)
  • Personal Digital Assistants (PDAs)
  • Approved electronic medical portable electronic devices

PEDs such as Laptops are deemed a 'large PED' and do not meet the weight and size limitations (1kg or under), are unable to be easily secured in the hand, seatback pocket or pocket of customer during taxi, take-off and landing.

Larger item examples are listed below and cannot be used during take-off and landing

  • Laptop and notebook computers
  • Portable CD and DVD players
  • Large electronic games/toys (without remote control)
  • Portable video recorders and cameras
  • Portable electric typewriters
  • Hand held calculators with printers
  • Self-contained personal life support systems that use non-spill batteries, including nebulisers and monitors may also be used when the passenger has prior medical clearance from Air New Zealand. Airline authorised variation may be applied
  • Bluetooth functionality in or as part of a lightweight, handheld PED

Device use on  B767 aircraft

For customers travelling on the B767 fleet PEDs switched to Flight or Airplane Mode are permitted for use only after take-off and before landing. Crew will let you know when it's safe to use these devices.

If you are required to disembark using stairs, PEDs may remain ON, in transmitting mode, but not in use when crossing the tarmac. If there are any conditions or specific airports that prohibit PED/phone use, your crew will advise.

Please check with your travel agent or Air New Zealand when you book your flight if you are unsure whether the equipment you intend to take is permitted onboard the aircraft.

Note: The Captain can instruct that any PEDs be turned off at any time should interference be suspected.

Items requiring prior approval

The following may be used only with prior approval from Air New Zealand:

  • Life support equipment which is not self-contained
  • Equipment containing dangerous chemicals such as mercury or acid devices that require a separate battery or power source
  • Portable radio transmitting devices and radio control systems (e.g. radio-controlled cars)
  • Medical equipment
  • Anything not specifically covered in the previous sections

PC power operation

In-seat PC power ports are available in Business Class on B767 aircraft, in Business Premier and Premium Economy on B777-200, B777-300 and B787-9 aircraft and also in Economy on B777-300 and B787-9 aircraft. Please note some outlets are shared between two seats. The in-seat outlet unit provides 110v at 60Hz. The outlet plug accepts most common connector plugs including:

  • 3-pin New Zealand or Australian plugs
  • 2-pin European plugs
  • 2-pin or 3-pin USA plugs

Please note that 3-pin British plugs require a travel adaptor unless being used onboard B777-300 aircraft. Only a limited number of adapters are available onboard so please carry one with you.

Some Continuous Positive Airway Pressure (CPAP) devices are approved for use on in-seat power. No other medical equipment is approved for connection to in-seat PC power.

Medical outlets are available on international flights for approved medical devices with prior notice.

Device use at the airport

Portable electronic devices may be used inside the terminal building and enclosed walkways such as airbridges.

Devices may remain powered on but must not be used while crossing the tarmac. The tarmac is a hazardous area with trip hazards and risks associated with movement of vehicles, ground equipment and aircraft.

To stay safe when you are crossing the tarmac, stay at least 3 metres away from any fuelling equipment and follow the clearly marked path.

Some airports prohibit use of devices including cameras in security controlled area such as Customs and Immigration. If you use your device in these prohibited areas you may be liable for fines or prosecution.