What if plans change?

Passports and visas

When travelling internationally make sure you have a valid passport and all other documentation required to satisfy the entry requirements of all the countries you will be visiting including transit countries and for returning home. Depending on your passport nationality and destination, additional requirements may include a minimum period of passport validity, visas, the need for a return or onward ticket, a returning resident visa, and sufficient funds for your stay.

Check your passport for any signs of damage as this may make it invalid for travel. If you have any concerns, contact your local passport issuing office.

If your travel documentation is incomplete or inadequate you will not be permitted to board your flight. To avoid any inconvenience and possible additional costs, please check that you meet the requirements for your destination(s) as well as any countries you will pass through in transit.

Special notices

Passport requirements for travel to or via the USA under the Visa Waiver Programme changed in October 2006. See if your passport is eligible.

Entry requirements for New Zealand
Entry and transit requirements for the USA
IATA Passport and Visa Information for all countries

Government travel advice

The New Zealand Government issues safety warnings for countries with identifiable risks for New Zealand travellers. Visit the Ministry of Foreign Affairs and Trade Safetravel website for more information. The Safetravel website is designed to help make your overseas travel experience safe by providing guidance on how to prepare for your travel, and what to do if trouble strikes you overseas. The website contains general travel advice, as well as specific travel advisories for particular areas.

Travel insurance

We strongly recommend travel insurance for the entire time you plan to be overseas. Your policy should cover emergency medical situations, baggage loss or damage, and expenses incurred from disrupted travel plans.

Air New Zealand offers a number of insurance options for purchase both at the time of ticket purchase or anytime prior to the start of your travel.


Vaccinations and other medical precautions are recommended and in some cases required for travel to some countries, and are easily obtained through your doctor. Have them well before you leave to allow time for them to become effective and to recover from any possible side effects.

What if plans change?

If your travel plans change, no matter how late, please let Air New Zealand or your travel agent know immediately. Someone else may need a seat, and your call could make the difference! Sometimes changes to your travel plans are unavoidable. Depending on when such changes are made and your ticket type, associated cancellation or change penalties may or may not apply.