flexiplus fares

Booking changes


Booking change fee

No fee

Additional fare difference for booking changes

Prior to day of departure: payable

Day of departure: no fare difference payable if changing to an earlier or later flight on day of travel (same route) subject to availability

Service fees for making changes

Payable (unless changing online)

Booking cancellations

Fully refundable

No refund fee if cancelled prior to departure

No shows

Changes post departure permitted

Refunds following no show subject to NZD $50 refund fee

Name changes


Airpoints Dollars™ & Status Points

Eligible for Airpoints Dollars™ unless booked in N or F class or purchased with Airpoints Dollars

Eligible for Status Points unless booked with Airpoints Dollars

Checked bag

Includes 2 checked bags up to 23kg each

Fare rules

flexiplus fares