Travelling or returning to Asia
Travel to Mainland China
- If you intend to travel into Mainland China, you must meet entry requirements set by the Chinese Government, including standard immigration requirements.
- All passengers must present a valid Green HS (Health Status) QR Code or Green HDC (Health Declaration) QR Code at check-in as evidence that they have met the health requirements for Mainland China. Failure to do so may result in denied boarding.
- Passengers must also complete an Electronic Health Declaration Form within 24 hours of arriving into Mainland China by scanning the QR Code signage at check-in.
- Pre-departure testing and managed quarantine is required. Passengers must upload their test result within 2 days of boarding their flight, as part of the QR Health Code process.
- Passengers who have received a COVID-19 vaccination are required to upload their vaccine certificate as part of the QR Health Code process. This is in addition to the pre-departure tests requirement.
- We are currently unable to accept passengers transiting through New Zealand to Mainland China as there are no testing facilities available at transit areas in any airports in New Zealand.
Further information is available on IATA passport and visa information, The Embassy of the People's Republic of China in New Zealand's travel restrictions, exemptions and advice, and these FAQs for Applying for Health Code or Health Declaration Form.
Travel to Hong Kong
- If you intend to travel into Hong Kong, you must meet entry requirements set by the Hong Kong Government, including standard immigration requirements.
- All travellers must complete a Health Declaration Form and present it to a Hong Kong Department of Health staff member on arrival in Hong Kong. After submitting the online form, please save the result by clicking 'Save QR Code' or taking a screenshot. There may be additional requirements for travellers who have visited a high-risk destination.
- Pre-departure testing and managed quarantine is required, along with additional testing during isolation. Travellers who have been fully vaccinated must present a vaccination record at check-in and may be subject to a shortened quarantine period.
- Passengers transiting through Hong Kong are exempt from quarantine.
Further information is available on the Hong Kong Government's Coronavirus website.
Travel to Korea
- If you intend to travel into Korea, you must meet entry requirements set by the Korean Government, including standard immigration requirements.
- Eligible passengers travelling on passports from visa-waiver countries will require a K-ETA (Korea Electronic Travel Authorisation). If eligible, please apply for a K-ETA at least 24 hours prior to boarding.
- All travellers will go through the Special Entry Procedure when arriving in Korea. This includes temperature screening, completing relevant inflight paperwork, and submitting daily health checks during their stay via the Self-Quarantine Safety Protection App or Self Diagnosis App.
- Pre-departure testing and managed quarantine is required. Travellers who are long-term visa holders or residents will be required to self-quarantine at their own residences.
- Passengers transiting via Korea will not face the quarantine requirement but will receive a temperature screening and health questionnaires.
Travel to Taiwan
- The Taiwanese border remains closed to most foreigners entering Taiwan, with a few exceptions.
- If you are permitted to travel into Taiwan, please note that pre-departure testing and managed quarantine is required (e.g. Government Central Quarantine facility or Quarantine Hotel). All passengers must complete a Quarantine System for Entry form prior to departure to confirm where they will complete their mandatory quarantine.
- Transit through Taiwan is temporarily suspended for all passengers.
Further information is available on the Republic of China (Taiwan) Ministry of Foreign Affairs website and IATA passport and visa information.
Travel to Japan
- If you intend to travel into Japan, you must meet entry requirements set by the Japanese Government, including standard immigration requirements.
- Pre-departure testing and managed quarantine is required. Please note that there are strict government conditions regarding mandatory 'data elements' (i.e. passport number and nationality details) that must be sighted and verified on test result before a passenger can be accepted for travel.
Find further information from the Japanese Government on their Certificate of Testing for COVID-19 form.