Choose your topic of interest from the drop-down menu below. For further information, please check with your booking agent or Air New Zealand.
Please note that you must be checked-in 60 minutes prior to the departure of your Domestic New Zealand flight, to ensure that we can provide the special assistance requested.
Air New Zealand has some special equipment that can be installed on its aircraft for customers' use. In other cases the customer will need to provide the required equipment. This may also include a power adapter for equipment requiring an electrical outlet.
Customer-Owned Medical Equipment
Oxygen
Stretchers
Nebulisers
Incubators
Sleep Apnoea Pumps
Customer-Owned Medical Equipment
Any equipment provided by the customer or outside agency will need an 'aircraft-type approved' certificate, or be checked and approved by Air New Zealand Engineering prior to use, to ensure that the equipment will not interfere with the safety and operation of the aircraft.
Please include details of the equipment on the MEDA form and ask your travel agent to forward this to
Air New Zealand.
Please note that despite Air New Zealand's approval of a device, the airline cannot be held responsible for any subsequent breakdown or operational failure of any medical equipment owned, supplied and used by customers on its aircraft.
Oxygen
All customers requiring oxygen need to complete a MEDA form and specify the litres-per-minute flow rate required. Your physician will specify this and then sign the MEDA form. Once signed, fax it to the number on the MEDA form.
For customers travelling domestically within New Zealand, we will refer you to an authorised oxygen provider wherever possible. The provider will supply you with the necessary oxygen for the flight and any waiting time on the ground.
For customers travelling internationally, Air New Zealand will provide airline oxygen at an additional cost whilst you are onboard the flight.
If you are travelling both internationally and domestically within New Zealand as part of the same journey on the same day, Air New Zealand will provide the oxygen at an additional cost from either portable cylinders or a specially designed aircraft oxygen concentrator.
For safety reasons, private and hospital compressed-gas cylinders may not be carried or used on board
Air New Zealand aircraft unless packaged as Dangerous Goods.
Stretchers
Aircraft stretchers are available on Air New Zealand Boeing 747, 767 and Airbus A320 aircraft for use on international flights. There are no stretcher facilities available on
Air New Zealand domestic services or international flights operated by Boeing 737-300 aircraft.
Medical clearance is required, and a fully qualified medical escort must travel with the passenger. Please advise
Air New Zealand the details of the accompanying medical staff on the MEDA form.
Special fares apply, depending on the space required. Other costs, including ambulance or airport handling charges are the responsibility of the customer or your booking agent.
If oxygen or other medical equipment is required, this needs to be approved by Air New Zealand for use inflight.
Nebulisers
Any Passengers who use a nebuliser will be relieved to know that these can be used on board Air New Zealand aircraft. However you do need to follow these safety and operational requirements:
- The make and model of your nebuliser must be approved by Air New Zealand.
- Please include details of the device on the MEDA form.
- As there is no onboard facility for operating electric nebulisers, you will need to use a hand-held battery device or a spacer.
- While air travel does not usually affect nebulising equipment, Air New Zealand cannot be held responsible for any breakdown or other operational failure of your equipment.
Incubators
Premature or ill babies in an incubator may be carried on Air New Zealand International flights however most hospital incubators are too large to be accommodated on commercial aircraft. Please check with Air New Zealand Reservations or your Travel Agent for more information.
Medical clearance is required for the baby, and a fully qualified medical escort must travel with the baby. Please advise Air New Zealand the details of the accompanying medical staff on the MEDA form.
Escorts must pay the applicable fare, and each seat required for the baby and incubator is charged at the full child fare. Other costs, including ambulance or airport handling charges are the responsibility of the customer or your booking agent.
Sleep Apnoea Pumps (CPAPs)
Sleep apnoea, a disorder where the upper airways obstruct during sleep, is not normally life threatening, and the condition can be alleviated with the use of a Continuous Positive Airways Pressure (CPAP) pump.
These pumps can be used inflight on Air New Zealand. However medical clearance is required.
Not all models of CPAPs will operate on aircraft power therefore the pump needs to be approved by
Air New Zealand. Please include make and model on the MEDA form. We will then advise you if the pump is accepted for use on the aircraft.
