Global Flexi fare conditions

Tickets are not transferable to another person.

Where the rules or fare conditions differ between the outbound and return journeys, the most restrictive conditions will apply for the whole journey.

Booking class

Q/H/Y

Frequent Flyer/ Airpoints™

  • Eligible for Airpoints Dollars and Status Points accrual.
  • Accrual of frequent flyer miles/points with airline partners may be eligible.

Baggage allowance

  • 1 piece per person (max 23kg)

Cancellation

  • Economy fare (Booking class Q/H/Y) - Subject to HK$1,800 cancellation fee for totally unused ticket only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee HK$1,800.

Changes

  • Economy fare (Booking class Q/H/Y) - All changes must be made before the ticketed flight date. Service fees apply. Otherwise, No Show fee applies.

No Show

  • Booking class Q/H/Y - Penalty of HK$2,200 applies plus fare difference. Service fees apply.

For tickets sold on or prior to 27 February 2019, departure to/from HK:

Booking class Q/H/Y - Penalty of HK$2,000 applies plus fare difference. Service fees apply.

Standard Seat Select

  • Booking class H/Y: Included
  • Booking class Q: Available for purchase

Booking class

E/U

Frequent Flyer/ Airpoints™

  • Eligible for Airpoints Dollars and Status Points accrual.
  • Accrual of frequent flyer miles/points with airline partners may be eligible.

Baggage allowance

2 pieces per person (max 23kg per piece)

Cancellation

  • Premium Economy fare (Booking class E/U) - Subject to HK$1,800 cancellation fee for totally unused ticket only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee HK$1,800.

Changes

  • Premium Economy fare (Booking class E/U) - All changes must be made before the ticketed flight date. Service fees apply. Otherwise, No Show fee applies.

No Show

  • Booking class E/U - Penalty of HK$2,200 applies plus fare difference. Service fees apply.

For tickets sold on or prior to 27 February 2019, departure to/from HK:

Booking class E/U - Penalty of HK$2,000 applies plus fare difference. Service fees apply.

Standard Seat Select

Included.