Help and contact

Contact Air New Zealand direct for help with reservations, general inquiries, baggage services and airport information relating to flights from Hong Kong to Auckland. Our friendly customer services team are here to help with all your inquiries.
Air New Zealand customer services

Asia Contact Centre

Phone: +852-2862 8988
Email: resAsia@airnz.co.nz
Office Hours: 0900 - 1730 Monday to Friday
Closed on Saturday / Sunday / Public Holidays

Calling from overseas

New Zealand Toll Free Contact Number

Freephone (NZ): 0800 737 000

Airpoints™

Asia Contact Centre
Phone: +852-2862 8988
Email: resAsia@airnz.co.nz


Air New Zealand Auckland International Lounge

Hotel Booking

Phone: +852-3017 4381


Changi Airport contact centre

Air New Zealand Airport Office

Flight Information: +852-2216 1088
Baggage Service (Lost & Found): +852-2216 1023 / 2216 1024
Baggage Service (Lost & Found) Fax: +852-2382 4543
Baggage Service (Lost & Found) Email: baggage.services@jasg.com

Air New Zealand baggage services

Air New Zealand Cargo

Phone: +852 2769 8660 
Fax: +852 2718 3552
Email: hkgc@airnz.co.nz

Office Hours
0900 - 1730 Monday to Friday
0900 - 1300 Saturday 
Closed on Sunday / Public Holidays
SITA: HKGFSNZ

Ground Handling Cargo - Asia Airfreight Terminal (AAT)
Office Hours: 24 hours
Cargo Handling Exports Documents
Phone: +852-2949 7788
Fax: +852-2215 0803
Cargo Handling Imports Documents
Phone: +852-2949 7788
Fax: +852-2215 0050

Ground Handling Ramp - Jardine Air Terminal Services (JATS)
Operation Control Ramp & Transport Services
Phone: +852-2216 1900

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