We're here to help
COVID-19 travel information
Kia Ora, we are currently experiencing a high volume of calls.
Care for all our customers is a priority and we appreciate your patience and support during this difficult time.
You can make many changes to your flight details online:
- View, change and cancel your bookings
- Add an extra bag or two to your baggage allowance
- Choose your seat
- Order or change your special meal
- Request a copy of your electronic ticket
All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)