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Fuel surcharge levy on Air New Zealand flights from 2 November 2018 (Updated)

A fuel surcharge will be included on all Air New Zealand tickets issued or re-issued on/after 2 November 2018. The surcharge is on a per flight sector basis irrespective of fare type and included in the fare quoted on all sales channels. Information available here.

 
Tickets purchased on or before 31 December 2018

Fuel surcharge
: HKD 652 (one-way)

HKD 1,304 (round-trip)

 
Tickets purchased from 1 January 2019

Fuel surcharge
: HKD 584 (one-way)

HKD 1,168 (round-trip)

*Tickets re-issued under these conditions: Change of any sector/ Change of routing/ Change of routing due to other carrier’s flight schedule change or cancellation. Tickets re-issued on or after 2 November 2018:

- Totally unused tickets, the fuel surcharge will be applied.

- For partially used tickets, if the original ticket is issued on or before 1 November 2018, no fuel surcharge will be applied.

Please note:

- The fuel surcharge will be adjusted in accordance with fuel prices on a monthly basis.

- Fuel surcharge applies to all passengers, including children and infants, regardless of class of travel and fare type.

- Fuel surcharge does not apply to any domestic carriage within New Zealand.

- Codeshare flights are also subject to respective fuel surcharges.

- Tickets issued before 2 November 2018 for itineraries originating from Hong Kong do not have a fuel surcharge component.

For inquiries, please contact us here.

Tips for travelling over the Christmas period

We know how travel can be stressful at the best of times and with Christmas just around the corner, we've put together a few tips to help make travelling during the busiest time of the year, that little bit easier. Check them out here.

If you're still unsure about anything, send us a message on Facebook or Twitter and we'll double check for you, so there aren't any surprises at check-in.

Rolls-Royce Trent 1000 Engine Maintenance Requirements

Earlier this year due to a global issue impacting Rolls-Royce Trent 1000 engines that power our Boeing 787-9 Dreamliner fleet, Rolls-Royce, in conjunction with European regulator EASA, advised operators of 'Package C' engine types that earlier than usual maintenance checks were required on a specific part of the engine compressor.

While continuing to get our customers to their destinations has been our first priority, as a result of these maintenance requirements, Air New Zealand has needed to reschedule a number of international services as well as make a limited number of cancellations.

In addition to this, we have also leased two Boeing 777-200 aircraft from Boeing Group and one Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air to help with additional capacity on some routes. These three aircraft are also operated by our Air New Zealand pilots and cabin crew.

Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand, via the contact information provided in their booking, or the travel agent they booked through.