Auckland to Hong Kong service retime
To enhance our customer’s experience, Air New Zealand has made the decision to retime its Auckland – Hong Kong service from a late night service to a morning departure from 27 October 2019. This new time will continue to maintain strong connections to Mainland China with the support of our alliance partner Cathay Pacific.
The departure time from Hong Kong will change by 20 minutes.
Auckland – Hong Kong
10:20am (earlier departure)
Hong Kong – Auckland
Flexibility will be permitted on all fare types for customers ticketed prior to Thursday 28 March 2019 to travel to/from Hong Kong from Sunday 27 October 2019, specifically to flights operated by Air New Zealand and covers both domestic and international travel. An automated notification has been sent to our affected customers to manage their bookings online. For flexibility options, please contact your original booking agent.
Our Asia Contact Centre information is available here.
Rolls-Royce Trent 1000 Engine Maintenance Requirements
Due to a global issue impacting Rolls-Royce Trent 1000 engines that power our Boeing 787-9 Dreamliner fleet, Rolls-Royce, in conjunction with European regulator EASA, advised operators of 'Package C' engine types that earlier than usual maintenance checks were required on a specific part of the engine compressor.
While continuing to get our customers to their destinations has been our first priority, as a result of these maintenance requirements, Air New Zealand has needed to reschedule a number of international services as well as make a limited number of cancellations.
In addition to this, we have also leased two Boeing 777-200 aircraft from Boeing Group and one Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air to help with additional capacity on some routes. These three aircraft are also operated by our Air New Zealand pilots and cabin crew.
Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand, via the contact information provided in their booking, or the travel agent they booked through.
Fuel surcharge levy on Air New Zealand flights from 2 November 2018 (Updated)
A fuel surcharge will be included on all Air New Zealand tickets issued or re-issued* on/after 2 November 2018. The surcharge is on a per flight sector basis irrespective of fare type and included in the fare quoted on all sales channels. Information available here.
HKD 448 (one-way)
HKD 896 (round-trip)
HKD 584 (one-way)
HKD 1,168 (round-trip)
*Tickets re-issued under these conditions: Change of any sector/ Change of routing/ Change of routing due to other carrier’s flight schedule change or cancellation. Tickets re-issued on or after 2 November 2018:
- Totally unused tickets, the fuel surcharge will be applied.
- For partially used tickets, if the original ticket is issued on or before 1 November 2018, no fuel surcharge will be applied.
- The fuel surcharge will be adjusted in accordance with fuel prices on a monthly basis.
- Fuel surcharge applies to all passengers, including children and infants, regardless of class of travel and fare type.
- Fuel surcharge does not apply to any domestic carriage within New Zealand.
- Codeshare flights are also subject to respective fuel surcharges.
- Tickets issued before 2 November 2018 for itineraries originating from Hong Kong do not have a fuel surcharge component.
For inquiries, please contact us here.