Auckland to Hong Kong service retime
To enhance our customer’s experience, Air New Zealand has made the decision to retime its Auckland – Hong Kong service from a late night service to a morning departure from 27 October 2019. This new time will continue to maintain strong connections to Mainland China with the support of our alliance partner Cathay Pacific.
The departure time from Hong Kong will change by 20 minutes.
Auckland – Hong Kong
10:20am (earlier departure)
Hong Kong – Auckland
Flexibility will be permitted on all fare types for customers ticketed prior to Thursday 28 March 2019 to travel to/from Hong Kong from Sunday 27 October 2019, specifically to flights operated by Air New Zealand and covers both domestic and international travel. An automated notification has been sent to our affected customers to manage their bookings online. For flexibility options, please contact your original booking agent.
Our Asia Contact Centre information is available here.
Rolls-Royce Trent 1000 Engine Maintenance Requirements
Due to a global issue impacting Rolls-Royce Trent 1000 engines that power our Boeing 787-9 Dreamliner fleet, Rolls-Royce, in conjunction with European regulator EASA, advised operators of 'Package C' engine types that earlier than usual maintenance checks were required on a specific part of the engine compressor.
While continuing to get our customers to their destinations has been our first priority, as a result of these maintenance requirements, Air New Zealand has needed to reschedule a number of international services as well as make a limited number of cancellations.
In addition to this, we have also leased two Boeing 777-200 aircraft from Boeing Group and one Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air to help with additional capacity on some routes. These three aircraft are also operated by our Air New Zealand pilots and cabin crew.
Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand, via the contact information provided in their booking, or the travel agent they booked through.