Travel alerts

Be kept up to date with current travel alerts that are in effect.

Find out how to receive our travel alert information.

Getting in touch with us 💜

We continue to receive an extremely high number of calls, messages, and emails, which is greatly affecting our response time. On occasion, it may take more than three hours to speak with one of our contact centre experts.

Our teams are working extremely hard to answer each call and respond to your messages as quickly as possible, and we thank you for your continued patience while you wait to connect with us.

You may also be able to find the answer to your query on our website:

We also recommend downloading the Air NZ mobile app to stay up to date with your bookings.

If you’re an Airpoints member, sign in to your account to tailor your travel alerts.

Other points to keep in mind:

  • For customers looking to use a credit to make a new booking, please note that credits can't be combined with Airpoints Dollars. Once your credit has been applied, any remaining amount will need to be paid for using a credit/debit card or via POLi internet banking.
  • Prepaid extra baggage is only available when your journey is solely operated by Air New Zealand. If another airline makes up part of your journey, excess baggage fees will apply at check-in based on the baggage rules of your ticket.
  • While you are not required to show proof of vaccination to travel on an Air New Zealand operated domestic or international service, any vaccination and pre-departure testing requirements of your transit or destination countries still apply.
  • If you have any questions or are having difficulty completing your New Zealand Traveller Declaration, please reach out to the NZTD Contact Centre for assistance.


Travel between New Zealand and Samoa

We have recently been advised by the Samoan Government that, effective immediately and until further notice, all customers travelling to Apia are required to arrange transport from the airport to their home and isolate for 7 days.

If you're unable to go home, alternative prior arrangements with a hotel provider must be made.

For more information, please refer to the Samoan Government website.


Changes to New Zealand entry and arrival requirements

We're looking forward to welcoming visitors back to Aotearoa, New Zealand, following recent changes to the country's entry and arrival requirements.

Changes to entry requirements

What do you need to travel to New Zealand? 

  • A completed New Zealand Travel Declaration. This will need to be completed prior to departure here. A quick guide about the process can be found here
  • Helpful information about your pre-departure testing and passport/visa requirements can be found here.

For more information about NZ domestic and international travel requirements, please visit our COVID-19 information hub.