Travel alerts

Air New Zealand Airpoints scam

We are aware of a text message and email scam containing links to websites impersonating our Airpoints™ Store. These messages are not from our Airpoints™ team and should be reported as a phishing scam to phishing@airnz.co.nz. Please avoid clicking links or sharing any personal details. 

For more information, please visit our Cyber Security Scam information page. For advice on staying safe online, please visit the New Zealand Government's Own Your Online website

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.