Koru benefits

Koru member benefits apply when travelling on Air New Zealand operated flights (with an Air New Zealand ticket and flight number).
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Some Koru benefits also apply on selected routes with our alliance partners Air China, Cathay Pacific, Singapore Airlines, United and Virgin Australia.

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Lounge access

Guest and child lounge access

Koru Guest card

Complimentary frequent flyer seating

Priority check-in and boarding

Baggage privileges

Fast Bag

Air China travel benefits

Cathay Pacific travel benefts

Singapore Airlines travel benefits

United Airlines travel benefits

Virgin Australia travel benefits

More Koru benefits

 

Lounge access

As a Koru member, when you're departing on an Air New Zealand operated flight, with an Air New Zealand ticket and flight number, you can access our Air New Zealand Regional, Domestic and International Lounges.

Lounge access is also available at our partner lounges at selected overseas airports prior to departure on Air New Zealand flights (with an Air New Zealand ticket and flight number). Remember to take your Koru membership card with you when travelling to display upon lounge entry at our partner lounges. Find out where our partner lounges are that Koru members can access.

See each alliance airline partner below for lounge access guidelines when travelling with these airline partners on selected routes with Air China, Cathay Pacific, Singapore Airlines, United and Virgin Australia.

Guest and child lounge access

As a Koru member you are welcome to bring one guest with you to Air New Zealand Lounges prior to the departure of your Air New Zealand flight. Like you, your guest needs to be departing on an Air New Zealand ticketed and operated flight, from the same airport terminal as you, that day.

Children 11 years and under travelling with you will be accommodated in Air New Zealand Domestic and International Lounges on a complimentary basis, if space is available. Please note that guests/children cannot be accommodated into the Koru Express facility, located at Christchurch regional airport terminal. Guest and child access to lounges is always subject to space being available in the lounge, on the day.

See each alliance airline partner below for lounge access guidelines for guests, when travelling with these airline partners on selected routes with Air China, Cathay Pacific, Singapore Airlines, United and Virgin Australia.

Koru Guest card

As a Koru member, as part of your benefits, you are welcome to bring one guest travelling with you into an Air New Zealand operated lounge prior to the departure of your Air New Zealand operated flight.

If you're finding that you're travelling regularly with two companions, you might consider purchasing a Koru Guest card^ to supplement your Koru membership guest entitlement throughout the year.

As long as you're a current Koru member, you can purchase a Koru Guest card online by signing into your Airpoints™ account and purchasing a Koru Guest card on the 'My Benefits' page. Koru Guest cards can also be purchased through the Koru contact centre.

These Koru Guest cards are only permitted at Air New Zealand Lounges, when travelling on an Air New Zealand operated flight, with an Air New Zealand ticket and flight number.

You must display the physical Koru Guest card at lounge entry to permit access for your second guest. Otherwise, your second guest may be denied access.

Guest card types and costs (NZD):

  • 3 months - $85
  • 6 months - $165
  • 9 months - $250
  • 12 months - $325

^ A maximum of one guest card per Koru member.

Complimentary frequent flyer seating

As a Koru member, you have complimentary access to our reserved frequent flyer seating when travelling on an Air New Zealand operated flight (with an Air New Zealand ticket and flight number).

Frequent flyer seating is often located towards the front of our Economy cabins and includes the Space+ zone on our domestic jet services and international A320 services, and is independent from the paid Preferred and Exit Row seating options.

When booking online, you'll need to ensure you're logged into your Airpoints account or have submitted your Airpoints number on the 'Enter Passenger Details' page to ensure access to frequent flyer seating and the correct Seat Select options.

Note: If there are any Preferred or Exit Row Seats still available 48 hours before travel, Koru members can select these free of charge, as an additional benefit.

To view all Koru seating benefits check out our quick reference guide to Air New Zealand seating.

Note: Frequent flyer seating benefit does not apply to other airlines flights.

Priority check-in and boarding

As a Koru member, you'll enjoy access to premium check-in where available and priority boarding when travelling on Air New Zealand flights and some partners flights.

Priority check-in

Like Elite and Gold members, Koru members are invited to use the premium check-in counters in Auckland, Wellington, Christchurch and Dunedin airports, when travelling on Air New Zealand operated flights from any other airport.

If you're flying domestically in New Zealand with carry-on luggage only, you can check in directly at our lounges in Auckland, Wellington, Christchurch, Dunedin and Queenstown airports.

Priority boarding

Like Elite and Gold members, Koru members are part of the priority boarding call wherever available when flying on Air New Zealand operated flights, with an Air New Zealand ticket and flight number.

These priority check-in and boarding Koru member benefits also apply to selected flights with our alliance airline partners Virgin Australia and Cathay Pacific - see each airline section below for more details.

Baggage privileges

Priority baggage

As a Koru member travelling with checked baggage on Air New Zealand operated flights (with an Air New Zealand ticket and flight number) you'll receive priority baggage service wherever possible.

Additional checked baggage

Koru members also receive one complimentary additional piece of checked baggage (up to 23kg) if the fare you're travelling on includes a checked bag, up to a maximum of 3 pieces including the allowance included with your airfare. This applies to Air New Zealand operated and ticketed flights when checking in with Air New Zealand, where your airfare includes a checked bag and Air New Zealand baggage rules apply.

These additional checked bag and priority checked baggage benefits also apply to selected flights with our alliance airline partners Virgin Australia and Cathay Pacific - see each of those benefits for more details.

If checking in with another carrier, including when connecting to an Air New Zealand flight, the extra bag available to Koru members may be charged as excess, refer to excess baggage charges.

Overweight and oversized bag charges still apply to any checked baggage allowance. Seat airfares do not include a checked baggage allowance, so excess baggage charges apply to all checked baggage when booked on these airfares.

Note: For tickets purchased on/after 27 April 2016, passengers travelling in Economy class to Honolulu, Singapore or China, departing from Australia or New Zealand on an Air New Zealand operated flight, with an Air New Zealand ticket and flight number (including transit journeys via Hong Kong) or vice versa, have a standard checked baggage allowance of 2 pieces, with each bag weighing no more than 23kg.

Koru members travelling on these flights, can still take an extra bag up to 23kg at no extra charge providing a maximum allowance of 3 checked bags, when flying in Economy class.

This excludes Seat airfares, as no checked baggage still applies and Seat + Bag airfares as only one checked bag applies for travel to/from Honolulu.

Baggage allowances vary depending on where you are travelling - please check your exact baggage allowance.

Fast Bag

Koru members can enjoy our Fast Bag service on our regional flights.

Fast Bag is available for single sector or point-to-point NZ regional domestic flights - meaning you can take your bag (weighing no more than 15kg) right to the aircraft door and collect it at the time you disembark making regional flying a breeze. This service is only available when travelling on a ticket that includes checked baggage allowance.

Make sure you have your Koru bag tag attached to your bag with the blue luggage loop.

Air China travel benefits

Koru members travelling between Auckland and Beijing with Air China can access our lounges.

Departing Auckland

Koru members, with one guest, can access the Air New Zealand Lounge at Auckland International Airport when departing on Air New Zealand flight number (starting with 'NZ') and ticket number, operated by Air China to Beijing.

Departing Beijing

Koru members, with one guest, can access our partner lounge, the BGS Premier Lounge at Beijing International Airport when departing on an Air New Zealand flight number (starting with 'NZ') and ticket number, operated by Air China to Auckland.

Note: No other benefits are available to Koru members on Air China operated flights.

Cathay Pacific travel benefts

Koru members travelling between Auckland and Hong Kong with Cathay Pacific can access our lounges, along with other selected Koru benefits.

Koru members can also enjoy the following Koru benefits on flights between Auckland and Hong Kong operated by Cathay Pacific (with Air New Zealand flights numbers 'NZ4990-4995' and ticket number starting with '086'):

  • Priority check-in
  • Priority baggage
  • Complimentary additional baggage allowance (on a fare that includes checked baggage)
  • Priority seating

These Koru benefits also apply to Air New Zealand operated flights, with Air New Zealand flight numbers ('NZ35/NZ85/NZ38/NZ80') and ticket number (starting with '086').

Departing Auckland

Koru members, with one guest, can access the Air New Zealand Lounge in Auckland International Airport, when departing for Hong Kong on an Air New Zealand flight number (NZ4990-4995) and ticket number (starting with '086'), operated by Cathay Pacific.

Departing Hong Kong

Koru members, with one guest, can access the partner lounge, Thai Airways Business Lounge in Hong Kong International Airport, when departing for Auckland an Air New Zealand flight number (NZ4990-4995) and ticket number (starting with '086'), operated by Cathay Pacific.

Note: Koru travel benefits and lounge access does not apply to Koru members travelling on Cathay Pacific operated flights between Hong Kong and London or flights booked with a Cathay Pacific flight number (starting with 'CX') and ticket number (starting with '160'). And does not extend to any other Cathay Pacific operated services not directly bound for Auckland - that do not have an Air New Zealand flight number.

Singapore Airlines travel benefits

Koru members travelling between Auckland, Wellington or Christchurch and Singapore with Singapore Airlines can access our lounges.

Departing New Zealand

Koru members, with one guest, can access the Air New Zealand Lounges at Auckland, Wellington or Christchurch International Airport when departing for Singapore on:

  • A Singapore Airlines operated flight, with Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086')
  • An Air New Zealand operated flight, with an Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086')

Departing Singapore

Koru members, with one guest, can access the partner lounge, the SATS Premier Lounge in Terminal 3 at Changi Airport, when departing for Auckland on:

  • An Air New Zealand operated aircraft only, on either an Air New Zealand ticket (starting with '086') or Singapore Airlines ticket (starting with '618')

For customers travelling to or from Wellington, these benefits only apply when travelling from Wellington to Singapore or Singapore to Wellington and do not apply if disembarking in Canberra.

Note: No other benefits are available to Koru members on Singapore Airlines operated flights.

United Airlines travel benefits

Koru members travelling between Auckland and San Francisco with United can access our lounges.

Departing Auckland

Koru members, with one guest, can access the Air New Zealand Lounge at Auckland International Airport when departing for San Francisco on:

  • A United operated flight, with an Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086')
  • On an Air New Zealand operated flight, with a United flight number (starting with 'UA') and ticket number (starting with '016')

Departing San Francisco

The Singapore Airlines SilverKris lounge is no longer available due to San Francisco Airport refurbishment construction. Koru members will be provided with airport refreshment voucher at the Air New Zealand check-in/ticketing counter or at the boarding gate approximately two hours prior to departure, available when travelling on Air New Zealand operated flights only.

Virgin Australia travel benefits

Air New Zealand's trans-Tasman alliance with Virgin Australia means Koru members can enjoy Virgin Australia's trans-Tasman and domestic Australia network along with access to its lounges and other selected Koru benefits when travelling on alliance flights.

Lounge access

When travelling on a trans-Tasman service operated by Virgin Australia, simply show your Koru membership card and boarding pass on entry into the lounge. You are also able to bring in one guest plus two children aged 2-11 years of age, subject to space being available.

Virgin Australia Domestic Lounges are located in: Sydney, Brisbane, Melbourne, Adelaide, Cairns, Canberra, Gold Coast, Mackay, Alice Springs, Darwin and Perth.

Complimentary additional checked bag

On trans-Tasman flights, if you book a Virgin Australia operated flight, with an Air New Zealand flight number ('NZ7000-7998'), ticket number (starting with '086') and your airfare includes checked baggage; as a Koru member you are entitled to one complimentary additional checked bag weighing no more than 23kg (with a total of no more than three pieces, at 23kg each, of checked baggage).

Note: This complimentary additional piece of checked baggage is not available on Virgin Australia operated flights with Virgin Australia flight numbers ('VA3000-3999' and 'VA8000-8999') including those flights that are operated by Air New Zealand and excludes travel to the Pacific Island flights with Virgin Australia.

Find out more about extra baggage allowance.

Other trans-Tasman Koru benefits

  • Priority check-in
  • Priority checked baggage
  • Priority boarding

More Koru benefits

Enjoy even more benefits with Koru, including exclusive email communications, priority reservations when calling our call centre, and more.

Exclusive Koru member emails

As a Koru member, you can opt in to receive our exclusive quarterly email communications. Keep up to date with everything Koru and Air New Zealand, enter exclusive Koru prizes for our members and don't miss out on our special retail offers for Koru members.

To update your email preferences, simply log into your Airpoints account online, under 'My Profile' select 'Comms Options' and select 'Yes' to receive our Koru communications.

Priority reservations and wait-listing

Your Koru membership number (which is the same as your Airpoints number) is your key to making priority reservations. Make sure you always enter your Koru membership number into every booking you make.

Whenever you would like to make a flight reservation simply call 0800 737 000 (within New Zealand) and enter your Koru membership number. Your call will then be given a higher priority and directed to the appropriate reservations team.

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