Some Koru benefits also apply on selected routes with our alliance partners Air China, Cathay Pacific, Singapore Airlines and United.
As a Koru member, when you're departing on an Air New Zealand operated flight, with an Air New Zealand ticket and flight number, you can access our Air New Zealand Regional, Domestic and International Lounges.
Lounge access is also available at our partner lounges at selected overseas airports prior to departure on Air New Zealand flights (with an Air New Zealand ticket and flight number). Remember to take your Koru membership card with you when travelling to display upon lounge entry at our partner lounges. Find out where our partner lounges are that Koru members can access.
See each alliance airline partner below for lounge access guidelines when travelling with these airline partners on selected routes with Air China, Cathay Pacific, Singapore Airlines and United.
As a Koru member you are welcome to bring one guest with you to Air New Zealand Lounges prior to the departure of your Air New Zealand flight. Like you, your guest needs to be departing on an Air New Zealand ticketed and operated flight, from the same airport terminal as you, that day.
Children 11 years and under travelling with you will be accommodated in Air New Zealand Domestic and International Lounges on a complimentary basis, if space is available. Please note that guests/children cannot be accommodated into the Koru Express facility, located at Christchurch regional airport terminal. Guest and child access to lounges is always subject to space being available in the lounge, on the day.
See each alliance airline partner below for lounge access guidelines for guests, when travelling with these airline partners on selected routes with Air China, Cathay Pacific, Singapore Airlines and United.
As a Koru member, as part of your benefits, you are welcome to bring one guest travelling with you into an Air New Zealand operated lounge prior to the departure of your Air New Zealand operated flight.
If you're finding that you're travelling regularly with two companions, you might consider purchasing a Koru Guest card^ to supplement your Koru membership guest entitlement throughout the year.
As long as you're a current Koru member, you can purchase a Koru Guest card online by signing into your Airpoints™ account and purchasing a Koru Guest card on the 'My Benefits' page. Koru Guest cards can also be purchased through the Koru contact centre.
These Koru Guest cards are only permitted at Air New Zealand Lounges, when travelling on an Air New Zealand operated flight, with an Air New Zealand ticket and flight number.
You must display the physical Koru Guest card at lounge entry to permit access for your second guest. Otherwise, your second guest may be denied access.
Guest card types and costs (NZD):
- 3 months - $85
- 6 months - $165
- 9 months - $250
- 12 months - $325
^ A maximum of one guest card per Koru member.
As a Koru member, you have complimentary access to our reserved frequent flyer seating when travelling on an Air New Zealand operated flight (with an Air New Zealand ticket and flight number).
Frequent flyer seating is often located towards the front of our Economy cabins and includes the Space+ zone on our domestic jet services and international A320 services, and is independent from the paid Preferred and Exit Row seating options.
When booking online, you'll need to ensure you're logged into your Airpoints account or have submitted your Airpoints number on the 'Enter Passenger Details' page to ensure access to frequent flyer seating and the correct Seat Select options.
Note: If there are any Preferred or Exit Row Seats still available 48 hours before travel, Koru members can select these free of charge, as an additional benefit.
To view all Koru seating benefits check out our quick reference guide to Air New Zealand seating.
Note: Frequent flyer seating benefit does not apply to other airlines flights.
As a Koru member, you'll enjoy access to premium check-in where available and priority boarding when travelling on Air New Zealand flights and some partners flights.
Like Elite and Gold members, Koru members are invited to use the premium check-in counters in Auckland, Wellington, Christchurch and Dunedin airports, when travelling on Air New Zealand operated flights from any other airport.
If you're flying domestically in New Zealand with carry-on luggage only, you can check in directly at our lounges in Auckland, Wellington, Christchurch, Dunedin and Queenstown airports.
Like Elite and Gold members, Koru members are part of the priority boarding call wherever available when flying on Air New Zealand operated flights, with an Air New Zealand ticket and flight number.
As a Koru member travelling with checked baggage on Air New Zealand operated flights (with an Air New Zealand ticket and flight number) you'll receive priority baggage service wherever possible.
Additional checked baggage
Koru members also receive one complimentary additional piece of checked baggage (up to 23kg) if the fare you're travelling on includes a checked bag, up to a maximum of 3 pieces including the allowance included with your airfare. This applies to Air New Zealand operated and ticketed flights when checking in with Air New Zealand, where your airfare includes a checked bag and Air New Zealand baggage rules apply.
If checking in with another carrier, including when connecting to an Air New Zealand flight, the extra bag available to Koru members may be charged as excess, refer to excess baggage charges.
Overweight and oversized bag charges still apply to any checked baggage allowance. Seat airfares do not include a checked baggage allowance, so excess baggage charges apply to all checked baggage when booked on these airfares.
Note: For tickets purchased on/after 27 April 2016, passengers travelling in Economy class to Honolulu, Singapore or China, departing from Australia or New Zealand on an Air New Zealand operated flight, with an Air New Zealand ticket and flight number (including transit journeys via Hong Kong) or vice versa, have a standard checked baggage allowance of 2 pieces, with each bag weighing no more than 23kg.
Koru members travelling on these flights, can still take an extra bag up to 23kg at no extra charge providing a maximum allowance of 3 checked bags, when flying in Economy class.
This excludes Seat airfares, as no checked baggage still applies and Seat + Bag airfares as only one checked bag applies for travel to/from Honolulu.
Baggage allowances vary depending on where you are travelling - please check your exact baggage allowance.
Koru members can enjoy our Fast Bag service on our regional flights.
Fast Bag is available for single sector or point-to-point NZ regional domestic flights - meaning you can take your bag (weighing no more than 15kg) right to the aircraft door and collect it at the time you disembark making regional flying a breeze. This service is only available when travelling on a ticket that includes checked baggage allowance.
Make sure you have your Koru bag tag attached to your bag with the blue luggage loop.
Koru members travelling between Auckland and Beijing with Air China can access our lounges.
Koru members, with one guest, can access the Air New Zealand Lounge at Auckland International Airport when departing on Air New Zealand flight number (starting with 'NZ') and ticket number, operated by Air China to Beijing.
Koru members, with one guest, can access our partner lounge, the BGS Premier Lounge at Beijing International Airport when departing on an Air New Zealand flight number (starting with 'NZ') and ticket number, operated by Air China to Auckland.
Note: No other benefits are available to Koru members on Air China operated flights.
Koru members travelling between Auckland and Hong Kong with Cathay Pacific on the following services will enjoy selected Koru member benefits.
- Air New Zealand codeshare flights numbers NZ4990 - 4995 operated by Cathay Pacific
- Air New Zealand flight numbers NZ80 - 87 operated by Air New Zealand
- Air New Zealand ticket numbers starting with 086
Koru benefits available to members on those flights:
- Lounge access
- Priority check-in
- Priority seating
- Priority baggage
- Complimentary additional baggage allowance (on a fare that includes checked baggage)
Koru members, with one guest, can access the Air New Zealand Lounge in Auckland International Airport.
Departing Hong Kong
Koru members, with one guest, can access the partner lounge, Thai Airways Business Lounge in Hong Kong International Airport.
Note: Koru membership travel benefits and lounge access does not apply to Koru members travelling on Cathay Pacific operated flights between Hong Kong and London or flights booked with a Cathay Pacific flight number (starting with 'CX') and ticket number (starting with '160'). And does not extend to any other Cathay Pacific operated services not directly bound for Auckland - that do not have an Air New Zealand flight number.
Koru members travelling between Auckland, Wellington or Christchurch and Singapore with Singapore Airlines can access our lounges.
Departing New Zealand
Koru members, with one guest, can access the Air New Zealand Lounges at Auckland, Wellington or Christchurch International Airport when departing for Singapore on:
- A Singapore Airlines operated flight, with Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086')
- An Air New Zealand operated flight, with an Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086')
Koru members, with one guest, can access the partner lounge, the SATS Premier Lounge in Terminal 3 at Changi Airport, when departing for Auckland on:
- An Air New Zealand operated aircraft only, on either an Air New Zealand ticket (starting with '086') or Singapore Airlines ticket (starting with '618')
For customers travelling to or from Wellington, these benefits only apply when travelling from Wellington to Singapore or Singapore to Wellington and do not apply if disembarking in Canberra.
Note: No other benefits are available to Koru members on Singapore Airlines operated flights.
Koru members travelling between Auckland and San Francisco with United can access our lounges.
Koru members, with one guest, can access the Air New Zealand Lounge at Auckland International Airport when departing for San Francisco on:
- A United operated flight, with an Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086')
- On an Air New Zealand operated flight, with a United flight number (starting with 'UA') and ticket number (starting with '016')
Departing San Francisco
The Singapore Airlines SilverKris lounge is no longer available due to San Francisco Airport refurbishment construction. Koru members will be provided with airport refreshment voucher at the Air New Zealand check-in/ticketing counter or at the boarding gate approximately two hours prior to departure, available when travelling on Air New Zealand operated flights only.
Enjoy even more benefits with Koru, including exclusive email communications, priority reservations when calling our call centre, and more.
Exclusive Koru member emails
As a Koru member, you can opt in to receive our exclusive quarterly email communications. Keep up to date with everything Koru and Air New Zealand, enter exclusive Koru prizes for our members and don't miss out on our special retail offers for Koru members.
To update your email preferences, simply log into your Airpoints account online, under 'My Profile' select 'Comms Options' and select 'Yes' to receive our Koru communications.
Priority reservations and wait-listing
Your Koru membership number (which is the same as your Airpoints number) is your key to making priority reservations. Make sure you always enter your Koru membership number into every booking you make.
Whenever you would like to make a flight reservation simply call 0800 737 000 (within New Zealand) and enter your Koru membership number. Your call will then be given a higher priority and directed to the appropriate reservations team.
Things you need to know:
Air New Zealand ticket numbers start with '086' and Air New Zealand flight numbers start with 'NZ'.
Koru membership is not a Star Alliance recognised product.
Koru membership fees are non-refundable and non-transferrable should your Tier Status change to become an Airpoints™ Gold or Elite member, your membership will run for its full term.
Koru terms and conditions apply.