seatselect
If you don't choose to select your seat in advance, your seat will be allocated to you at check-in.
Enter your booking reference and family name below.
How do I seatselect?
It's simple, and there are several ways to seatselect:
- While you are making a booking online
- After you've made a booking, either retrieve your booking directly or sign in to your Air New Zealand account and choose seatselect
- Call the Contact Centre (service fees apply)
You may have access to free Standard Seating as part of your fare or Airpoints™ status. If this is not available, or you would like a different seating option, you can purchase a seat of your choice using paid seatselect.
When can I seatselect?
You can purchase seatselect at the time of booking or up until three hours prior to departure for international flights and up to 30 minutes prior for domestic flights.
If you would like to pay for seatselect with Airpoints dollars, you can do so at the time of booking.
Remember, you don't need to select your seat with your booking. We'll allocate one to you for free when you check in.
Seating options
Standard Seat
If you're an Elite, Gold, Elite Partner or Koru member, see below for more about what you can get.
Flying on theworks or worksflexi fare to the Tasman or Islands, or a New Zealand domestic flexichange or flexirefund fare? Choosing a Standard Seat is included in your fare. If you're travelling on a seat only or seat+bag fare on New Zealand domestic or if you're on a seat only fare on Tasman and Islands flights, you can select your desired seat in advance using paid seatselect.
If you're travelling on a long haul international flight, your fare may include a standard seat or you can purchase one in advance using paid seatselect.
You can change your seat to another seat of same or lesser value at any time.
If you don't select your seat in advance, your seat will be allocated to you at check-in. If you are travelling on a long haul journey, you can access a Standard Seat free of charge, if available, when online check-in opens 24 hours before your flight.
See below or the fare rules pages for more information.
Preferred Seat
These seats are in preferred location on the aircraft and may also have extra legroom.
Exit Row Seat
Enjoy extra space in front to stretch out.
In case of emergency, you may need to activate the emergency exit door. As a result you must meet all applicable Civil Aviation (or other regulatory authority) regulatory and safety requirements and:
- Be over 15 years of age
- Have a good understanding of English
- Be prepared to follow any instructions from the crew
- Be physically able and willing to assist
- Be free of any disability, condition or reduction in mobility that may prevent you from performing emergency exit functions
- Strong enough and can safely open the exit door in the event of an emergency
If you book an exit row seat online, you need to confirm you meet these requirements.
You may also be assessed during check-in, at the departure gate or after you board your flight.
Please don't be offended if we check your eligibility or ask you to move. The safety of everyone aboard is paramount.
Bassinet Row Seats
If you're travelling with an infant, paid bassinet seating* is a reassuring option for parents. Some seats in these rows have bassinet fittings designed for infants up to 8 months old and weighing a maximum of 11.8kg/26lb, subject to availability.
If you don't secure a bassinet during booking, we'll still do our best to allocate one to you at the airport if one is still available.
Bassinet dimensions are 29 inches (73.66cm) long x 13.5 inches (34.29cm) wide.
Neighbour free seat
A Neighbour free seat reserves the seat space next to you, so you can enjoy extra space when travelling in Economy on selected flights. This product is a paid seat select option and will only be provided to passengers named on the ticket.
The adjacent Neighbour free seat would be shared with the passenger on the other side. It does not allow you to sit across or lay across multiple seats, and cannot be used for infant seating or for stowing items such as carry-on baggage or musical instruments.
Business Premier - preferred seating
Available only on our Boeing 777-367ER aircraft, Business Premier Preferred seating offers greater space, comfort and privacy. Store your carry on baggage in your personal closet with hook. Then sit back, enjoy your seat's in-built massage function and our usual exceptional Business Premiere service.
Multiseat - preferred seating
Exclusive and guaranteed use of three Economy seats in a row on our southbound service from New York to Auckland. This product is available in the forward Economy cabin and allows a single customer to push up the armrests and stretch out on our longest non-stop service.
Legroom
Legroom seats are forward Economy seats offering additional legroom on all flights to and from New Zealand, Australia and the Pacific Islands. This product is a paid seat select option, with more legroom to maximise comfort in flight.
Airpoints™ Elite, Gold, Elite Partner and Koru members
As an Elite, Gold, Elite Partner or Koru member, you will enjoy access to complimentary frequent flyer premium seating. You'll find frequent flyer premium seating towards the front of our cabins on most Air New Zealand flights.
These will be allocated on a first come, first served basis. We recommend you request your seat early at peak flight times and busy periods.
In addition, you have complimentary access to all available Standard Seats regardless of fare purchased.
If there are any Preferred or Exit Row Seats still available 48 hours before your flight, you can select them free of charge as a bonus.
On flights between Auckland and Los Angeles, San Francisco, and select services to Houston, Elite members and their traveling companions in the same booking can select seats in the Economy Stretch zone free of charge. Gold, Koru and Elite partner members can book any available seats in this zone 48 hours before your flight, free of charge.
When you book online, you'll need to be signed in or provide your Airpoints™ number on the Passenger Details page to have access to these seats.
Elite, Gold, Elite Partner and Koru members | Other Airpoints™ members and all other passengers | |
---|---|---|
Complimentary frequent flyer seating | Frequent flyer premium seating is available free of charge for Elite, Gold, Elite Partner & Koru members. Seats are limited and subject to availability | Not available |
Preferred Seats - more leg room, multiple seats, a better location on board | Available for purchase or available free of charge within 48 hours of the flight to Elite, Gold, Elite Partner & Koru if not sold prior | Available for purchase |
Exit Row Seats | Available for purchase or available free of charge within 48 hours of the flight to Elite, Gold, Elite Partner & Koru if not sold prior | Available for purchase |
Economy Stretch (special seating) - enjoy extra space with a premium headset and pillow. Flights operated by Boeing 777-300 aircraft between Auckland and Los Angeles, San Francisco, and select services to Houston. | Available free of charge to Elite members from time of booking Available for purchase or available free of charge within 48 hours of the flight to Gold, Elite Partner & Koru members if not sold prior | Available for purchase |
Complimentary frequent flyer seating
Frequent flyer premium seating is available free of charge for Elite, Gold, Elite Partner & Koru members. Seats are limited and subject to availability
Not available
Preferred Seats - more leg room, multiple seats, a better location on board
Available for purchase or available free of charge within 48 hours of the flight to Elite, Gold, Elite Partner & Koru if not sold prior
Available for purchase
Exit Row Seats
Available for purchase or available free of charge within 48 hours of the flight to Elite, Gold, Elite Partner & Koru if not sold prior
Available for purchase
Economy Stretch (special seating) - enjoy extra space with a premium headset and pillow.
Flights operated by Boeing 777-300 aircraft between Auckland and Los Angeles, San Francisco, and select services to Houston.
Available free of charge to Elite members from time of booking
Available for purchase or available free of charge within 48 hours of the flight to Gold, Elite Partner & Koru members if not sold prior
Available for purchase
Yes you can, if your upgrade is confirmed before you arrive at the airport.
You can use seatselect to choose any available seat in your upgraded cabin area, or pay a little extra for Preferred Seats or Exit Row seats. If you upgraded to economyskycouch™ you can also choose your Skycouch seats. Upgrade with OneUp™.
Yes, you can. This can be changed in a few different ways, either online by retrieving your booking, directly signing in to your Air New Zealand account, or through the Air NZ app. You can also change this by calling us, or via your travel agent. There's a small service fee to have our Contact Centre do this for you.
Frequently asked questions
Will I have to pay for seating from now on?
Why is there different pricing for seatselect?
Can I submit a OneUp™ offer if I've already bought seatselect?
For more information please see our seatselect terms and conditions.
*Bassinets are available on services operated by 777-300 and 787-9 aircraft.