Baggage
What you take away with you will help ensure an enjoyable and successful trip. Select from the following options for what you need to know when packing your bags.
There are limits on the number of pieces and weight of baggage allowed, which vary with where you are travelling. See checked in baggage and carry-on baggage for details, including restrictions on the excess baggage and liquids, aerosols and gels you may carry on board with you. If you require a larger baggage allowance you can purchase Prepaid Extra Bags online for selected Air New Zealand flights and save on the airport excess baggage rates.
For delayed baggage, if you have your reference number you can check its status with our online baggage tracing service.
Carry-on baggage
The size of a carry-on bag is calculated by measuring its length, width and height, (including wheels and packed away handles) and adding the three measurements together. The total for any carry-on bag can be up to 118cm (46.5 inches). Bags can weigh up to 7kg.
Checked-in baggage
The size of a bag is calculated by measuring its length, width and height, then adding the three measurements together. The total for each checked-in bag allowance is up to 158cm (62 inches). Bags can weigh up to 23kg.
Excess baggage
Excess baggage charges apply when a customer’s checked-in baggage exceeds their baggage allowance. To avoid paying the full airport excess baggage fees purchase prepaid extra bags online.
Baggage services
We can help if you have special baggage requirements or if there was a problem with transporting of your bags.